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Dispute a transaction

What happened?

*

What happened?

A

Someone tricked you (scam, fraud)

B

A problem with something you paid for (but were not tricked into buying)

C

You don't recognise the transaction at all

What was the problem?

*

What was the problem?

A

Goods or services not received

B

Waiting for a refund

C

Charged more than once

D

Charged the wrong amount

What happened to the goods or services?

*

What happened to the goods or services?

A

They didn't arrive or partly arrived

B

Arrived damaged

C

Different to what was ordered

D

They were fake

Please add proof of purchase or order

*

For example, a receipt or screenshot of an order confirmation email.

What was ordered?

*

Please be specific, so we can do our best to help. For example, give the order date and describe what was included like the size and colour of the item.

What was missing from the order?

*

Please be specific so we can do our best to help. For example, describe the size and colour of the missing items.

When did you expect delivery of the good or service?

*

Has there been an attempt to resolve this with the merchant?

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Has there been an attempt to resolve this with the merchant?

A

Yes

B

No

When was the merchant first contacted about this problem

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What contact method was used?

*

What contact method was used?

A

Email

B

Live chat

C

Phone

D

Letter

E

Other

Please provide a evidence that you contacted the merchant

*

We need this to ensure your claim against the merchant is successful. For example, this could be a screenshot of a call log, email, or chat session.

Why couldn't the merchant fix the problem?

*